Refund and Return Policy
At KK Kicks Kamukunji, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our refund and return policy below:
Returns
We accept returns under the following conditions:
- The item must be returned within 2 days of delivery or purchase.
- It must be unused, in its original condition, and in the original packaging (including tags, box, and receipt).
- Returns are accepted for the following reasons:
- Wrong size delivered
- Wrong item delivered
- Factory defect or damage (not caused by misuse)
Note: We do not accept returns for change of mind or personal dislike after use.
Refunds
- Please note that we do not offer refunds.We appreciate your support and understanding.
Exchanges
Need a different size or color? We offer free exchanges based on stock availability. To initiate an exchange, please contact us immediately and will exchange within 2 days of receiving your item.
Return Delivery Costs
- If the return is due to our error (e.g. wrong or defective item), we’ll cover the return delivery costs.
- If the return is due to customer preference (e.g. size exchange), the customer will cover delivery charges.
How to Start a Return
- Contact us via WhatsApp or phone: [0700400485]
- Share your order number, reason for return, and clear photos if applicable.
- Our support team will guide you through the return or exchange process.
KK Kicks Kamukunji – Every Step is a Statement.
We appreciate your support and aim to make your shopping experience smooth and satisfying.